Be Wise, Immunise
A flexible booking system for your clinic appointments.
Be Wise Immunise is an NHS initiative to encourage vacinnation take up by making the booking process simpler and online - in effect a digital front door.
The booking system as bewiseimmunise.co.uk has ben developed in partnership North East and North Cumbria ICB and SMART Insight Ltd, a systems provider more used to dealing with commercial clients in the retail and hospitality sectors. SMART Insight's background of putting the customer experience foremost in the process has been key to the slick and efficient user interface for both patients and staff, whilst being built to NHS standards and guidelines.
The system has pilotted in late 2024 and early with outreach and roving Covid-19 clinics, and has since been used by maternity vaccination services by North Cumbria Integrated Care (NCIC) and Northumbria Foundation Trust and for Occupational Heath Flue Vaccines for NCIC, TEWV, CNTW foundation trusts
Gayle Howarth, Clinical Lead and Specialist Nurse for Immunisation for NCIC, said:
"I am delighted that the BeWise Immunise booking system has been so successful for our maternity services, and I hope that staff find booking their flu vaccines much easier this year using the new system.
"The booking system for maternity services means that women can book their vaccines from the comfort of their own home at a time that works for them. We have found that most women used the website between 8pm - 11pm, highlighting the advantage of an online system that doesn't rely on office hours. Women can also choose which clinics they want to go to - for instance someone might live in Penrith but work in Carlisle, and so can choose a clinic near work for convenience.
"Patients can use the app to book, amend, cancel their appointments and receive reminders - this saves our staff admin time, which can be used for important clinical work instead."
Alex Holloway, SVOC COVID-19 Programme Director, North East and North Cumbria ICB said:
"Gayle's professionalism to improve patient experience and efficient resourcing of staff, has helped realise the Trust's opportunity to expand the delivery model into neighbourhood health; through the Family Hubs. As part of that service, she partnered with SMART Insight Ltd to co-design a booking and information service for pregnant women. Using the new system, she has made the service far more efficient for staff to interact with patients and reduce administrative time to deliver COVID, Flu, RSV and Pertussis vaccinations. This is now being expanded to West Cumberland, Penrith Maternity service and Whitehaven Hospital."
"In advance of this autumn winter, and to support the staff occupational health vaccination programme, she has widened the scope of the digital booking system. Over the coming months, this service will be further integrated with renal, sexual health, School Aged Immunisation Service and community outbreak."
Contact us
For more information, prices or a demonstration, contact SMART Insight Ltd on 01275 856683